Vodacom centre Vryburg (Brink Sentrum)

<p>My mother recently upgraded at Vodacom Vryburg at the Brink Sentrum. From day one the phones was unable to connect to the internet via a app that was downloaded from Playstore. Even the vodacom app that comes pre-loaded with the phone cannot connect to the internet.Today is more than 2 weeks and still no result. The answer i get is that there is something wrong with either Whatsapp or the internet, i keep on asking them to check the sim the problem might be on the sim but still no result. You are treated like a wothless stupid customer. I was calm the whole 2 weeks but today i totaly lost it, i was even chalanged by the employee to report him and the other's. Need i to say that the phones never left the shop in the 2 weeks! It's husband and wife working there so to complain to the Manager(wife) its fruitless. Vodacom need to send their employees for training to better service the customers. Take away the contract commission , because they don't work as a team , the person who received the commission have to struggle alone , no help from anyone. The data on the sim card is used to sort out the problem , so in 2 weeks the contract simcard was not with us but still the data is been used. Why not use the WiFi (SHOP) connection to download and then use the phones data to see if it can connect? Now the data on the sim is used and still it does not work, i will accept if data was used to see if the apps could connect, but the data is nearly finished and no connection .I tried to send emails to Vodacom but i was referred back to the shop as"they are best equip to do the job". I reported is to the Manager a week ago! so i used all the available channels. Regards Sybrand Swanepoel</p>