1 reviews | Active since Jan 2017
<p>I phoned Vodacom (111) SEVEN times since the day before yesterday and EVERY TIME they say it will take an hour for the problem to be resolved - yet NO success. My internet services has been cut off on Sunday 8 Jan 2017 at 15:00. I called Vodacom and they said my account was handed over to pre legal because of arrears? It's NEVER been in arrears since I had the contract in 2003! After 6 calls, between Sunday and today, the accounts department CONFIRMED that it's a system error and my account never has been in arrears. They will fix it immediately and my internet services will be switched on in an hour. After every call, in an hour. Today was my seventh call and they never call back! Once again, nothing has been done and I'm losing another business day without internet. If my account was in arrears I could understand but it's not my mistake and clearly they don't worry about this at all!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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