JO
Johan O

1 reviews | Active since Apr 2021

12 Apr 2021, 17:33

VODACOM - Cellucity The Groove Mall

Groove Mall - I took my phone in on the 6th of April and only on the 8th Toola informed me that the part that was ordered was not delivered. On Friday the 9th still no parts received. On Monday the 12th the manager informed me that the courier FORGOT to bring the part. They gave discount and promised to deliver the phone because of the time it took. I made an EFT payment on the 12th and provide the Prove of payment as it was requested by Toola. Guess what the manager said to me, "This can be ***** sir, so only when the payment reflect in our account I will give the phone to you" Terrible Service to say the least.

0
Replies (1)
Vodacom
Vodacom's reply12 Apr 2021, 18:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team