SM
Simon M
1 reviews | Active since Aug 2016
27 Sept 2019, 05:25
Vodacom cellphones *****
Recently I was a victim of a *****, apparently someone used my credentials to take out two cellphones in vodacom shop at South Gate mall, which I don’t even know the place, and they left me with a whipping bill of R1230 pm. I contacted vodacom 135 which they failed to escalate the matter but given me info on what to do, I went to social platform (twitter) then a lady responded (vodacom ) she processed my concern to forensic department giving me Ref: EC-1REE-2WJ8RC. Within a 2weeks the consent was escalated and resolved. Big up to the Red TEAM on the 26Sep2019 a norm debate was processed.
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Vodacom's replyOfficial
27 Sept 2019, 07:18Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. Regards Consumer Website Team
Vodacom's reply27 Sept 2019, 07:18
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. Regards Consumer Website Team