1 reviews | Active since Nov 2021
Vodacom Cellphones
I purchased a samsung A 25 phone on 12 april 2024. Since i took the phone the incomming callers can not hear me. I have send phone to 2 different vodacom stores At 1st they delete my 5g that was apparently the problem. This was done 17 april. No problem solved. I took to other repairer 18th and they reset the line. Still not solving the problem. According to 7 day cool off period i request refund on the phone and they rep**** that i must go back te bela bela where i purchased the phone. This is 400km from my home and why must i return it in bela bela as this was direct from vodacom. This phone is not working and vodacom now effect my business. As for the 7day period they refuse to refund and send it to repairs. This is breach of contract and will not accept this. Please be aware of purchasing phone at vodacom.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom phoned me. I have comp**** to there recommendations. Booked Brand new phone in at Vodacom head office repair and waited for a week. Feedback is that nothing wrong with the phone. Received Phone 26March 2024. On 29 March phone is still doing the same. I phoned Vodacom Fourways where i booked it in and Lourens the consultant rep**** he cant hear me. I phoned the manager at Bela bela vodacom and rep**** he cant hear me there is something wrong with the phone. How can i get refund of phone? This is brand new phone purchased for R6000 and all excuses made by all vodacom shops and head office. This have a huge impact on my bussiness.
Vodacom phoned me. I have comp**** to there recommendations. Booked Brand new phone in at Vodacom head office repair and waited for a week. Feedback is that nothing wrong with the phone. Received Phone 26March 2024. On 29 March phone is still doing the same. I phoned Vodacom Fourways where i booked it in and Lourens the consultant rep**** he cant hear me. I phoned the manager at Bela bela vodacom and rep**** he cant hear me there is something wrong with the phone. How can i get refund of phone? This is brand new phone purchased for R6000 and all excuses made by all vodacom shops and head office. This have a huge impact on my bussiness.
I purchased brand new phome from te store. After i scroll on the phone it shows gmail account of.other user i dont know and this name appears as owner of phone.
No explanation can be given.
Case submit to NCC for further investigation.
I purchased brand new phome from te store. After i scroll on the phone it shows gmail account of.other user i dont know and this name appears as owner of phone.
No explanation can be given.
Case submit to NCC for further investigation.