Hellopeter
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AM
Amy M

1 reviews | Active since Jun 2013

11 Jul 2023, 11:45

Vodacom Cellphone Repairs 3 Weeks of no communication

I took my cellphone in for repairs on the 17th of June, I was not offered a loan phone, I was not informed about this. The form I had to complete to book my phone in did not even have a space to add in a alternative number so the consultant had to add it on top of the page. It has been 17 working days since I took my phone in to repairs. Vodacom has not made any contact with me, all the contact has been through me calling the store because the repairs number *** does not ring. Why do they not keep you updated with what is happening with your phone when it is in for repairs? Why do they not offer a loan phone? My insurance is with Vodacom, I have not even heard from the insurance, my work is dependent on my phone and its been almost a month and no one contacts me to give me updates, very poor service delivery

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2023, 11:51
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AM
Amy M's update14 Jul 2023, 09:58
Reviewer Update
Another week of phoning Vodacom Constantia at least three times a day begging to speak to a manager, none of them phone me back. Finally yesterday the manager was brave enough to come to phone and tell me they don't have a single clue where my cellphone is, they know I booked it in but they don't know if it was ever sent to the repair center. When I asked what is the solution I was told she does not know what to say. Today it will be me phoning them again whole day with no solution. My contract, simcard and insurance are all with vodacom and even after speaking to vodacom customer care, the store and the agent who dealt with the hellopeter post, not a single person could tell me what vodacom's solution to my phone being missing is! I have decided enough is enough, if I dont get my phone or a phone over this weekend, I am going to the police station to lay a case of them against Vodacom Constantia. If I do not get a solution today, I am laying that case today and I am cancelling all my contracts with vodacom and my insurance this has been the worst experience anyone should go through after 2 decades of being a loyal customer to Vodacom. Very disappointed ex customer