1 reviews | Active since May 2023
Vodacom Cellphone repair (under contract and warranty) - awfull service and lack of care
Okay where do i begin. So i am currently under a business contract for my phone. Now the device is about 6 months old, and one-day abruptly stopped working. After visiting a repair centre they noted that there is a software issue with the device and that they have to send it to a repair centre (about 5 min away form me). After a week, i haven't been able to get an update. Side note: as of my contract i should be given a replacement device. Vodacom was quite blunt in saying they wont, even though I have it on contract. A week passes by with no response to emails, no update over the phone and even the live chat was unable to give me an update. After calling 4 different departments, they came to the conclusion that the device needs to be send to another 'advanced' repair centre. This would have been fine if they actually sent it to the center they were supposed to. Alas - they were supposed to have shipped it to the advanced centre 4 days ago. When asked why this hasn't been done. i got a simple response of 'we don't know'. Needless to say, once again they have dropped the ball. I had issues by actually getting the device after paying and activating my contract. Now this - should have taken the first hint that their customer service is ***.
Needless to say, i cant afford to just go buy another device. I am facing huge challenges as most of my professional life revolves around the device. Not only that but all security features i need in order to actually do my job.
I have no ETA, no update and no assistance.
Overall experience - its been **** from the beginning to end.
Just received notice that they will finally send my phone to the advanced repair center. Which is great, apart from the fact that were a week in and this is only being done now. And i am still being prohibited from doing my work, but still no replacement device. Lekker man, kom ons laat almal sukkel en kla voor hulle hulp kry.
Just received notice that they will finally send my phone to the advanced repair center. Which is great, apart from the fact that were a week in and this is only being done now. And i am still being prohibited from doing my work, but still no replacement device. Lekker man, kom ons laat almal sukkel en kla voor hulle hulp kry.
No -one contacted me and i had to drive to the Centurion branch.
The new update is that there is additional damage to the phone (phone is bent) and that the screen is dead. Well, this is odd, as when i handed it in there was no damage whatsoever. And i have the signed document to prove it. I was under the impression there was a software issue ... This might be why they didn't want to send it to the second 'Advanced repair center'. Hmmm another red flag.
I asked to escalate the issue to provide me with a new phone. The manager of the centurion branches promised me he will provide me with an exact ETA/update by COB today. Let's see if this materializes.
No -one contacted me and i had to drive to the Centurion branch.
The new update is that there is additional damage to the phone (phone is bent) and that the screen is dead. Well, this is odd, as when i handed it in there was no damage whatsoever. And i have the signed document to prove it. I was under the impression there was a software issue ... This might be why they didn't want to send it to the second 'Advanced repair center'. Hmmm another red flag.
I asked to escalate the issue to provide me with a new phone. The manager of the centurion branches promised me he will provide me with an exact ETA/update by COB today. Let's see if this materializes.
Ive created a twitter thread to follow. @aokonavodacom and follow under #prayforvodacom
Ive created a twitter thread to follow. @aokonavodacom and follow under #prayforvodacom
I have now gone through 4 different departments. I have not even had someone contact me regarding these issues or complaints.
I have now gone through 4 different departments. I have not even had someone contact me regarding these issues or complaints.