MS
Muzi S
1 reviews | Active since Nov 2019
10 Apr 2024, 11:06
VODACOM CELLPHONE INSURANCE IS HELL!!!!!!!
It is now day 3 since I went to vodacom to submit my claim for a ****** phone which was approved in-store within 15 minutes however I have never received feedback ever since!!! Tiisetso Grace Hlalele who assisted me from Vodacom Call Center requested I email her my POP for the excess which I did and she will escalate however she is now avoiding my emails. I have followed up with her via email four times but she does not respond!!!!!I need a new phone ASAP. The supplier has not even called me to confirm my address for delivery. This is a nightmare. It means I will get only my phone after months if I do not keep following up. DO BETTER VODACOM!
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Vodacom's replyOfficial
10 Apr 2024, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Apr 2024, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Muzi S's updateReviewer Update
10 Apr 2024, 17:59Tomorrow is DAY 4 without anyone contacting me from the supplier yet I did my excess payment 3 days ago. Please do tell me, if Vodacom is dragging their feet reaching out to the supplier, when will I get my actual phone cause that's aloo a 5 day turnaround time on its on???? No this is nonsense. 4 days just to reach out to the supplier and notify them of my order and get them to contact me for my address to get a phone is totally wrong! Most cellphone companies give their clients phones within 5 days and I will probably have to wait to over 10 days, thanks to Vodacom!
MS
Muzi S's update10 Apr 2024, 17:59
Reviewer Update
Tomorrow is DAY 4 without anyone contacting me from the supplier yet I did my excess payment 3 days ago. Please do tell me, if Vodacom is dragging their feet reaching out to the supplier, when will I get my actual phone cause that's aloo a 5 day turnaround time on its on???? No this is nonsense. 4 days just to reach out to the supplier and notify them of my order and get them to contact me for my address to get a phone is totally wrong! Most cellphone companies give their clients phones within 5 days and I will probably have to wait to over 10 days, thanks to Vodacom!