Vodacom Cellphone insurance is a ****

I cancelled my insurance with Vodacom Insurance on 6 April 2021 but let me tell you, to this day I am still being charged for it. I have called the insurance on *** multiple times and all the consultants claim to be forwarding my query to the manager and they assure me that it will be resolved within the same day but its all LIES! The consultants at Vodacom Riverside Mall have sent email upon email with my details to this wretched insurance but still NOTHING. I am disgusted in Vodacom because you dare miss a payment then they will cut your line but they keep ******** and *****ing your money simply because they can. Vodacom, do I have to sacrifice an animal for you to CANCEL THE DARN INSURANCE AS I HAVE BEEN ASKING YOU TO DO FOR MONTHS???????????? You lot are truly nothing more than a bunch of *******!!!!