Vodacom cellphone insurance

On 12 September 2022 i took out a contract with vodacom telephonically iphone 11. When the phone arrived via courier i contacted vodacom to ask if i need to contact anyone insurance reccomended by them to insure this phone,PLEASE NOTE I WAS NOT TOLD IN THIS TELEPHONIC CONVERSATION THAT THE IPHONE 11 ACTUALLY COMES WITH A TWO MONTH THEFT COVER. the consultant gave me the contact details *** for insurance.

Upon receipt of the device i contacted *** to insure the device. Then 2 or three days later i discovered that the iphone 11 actually do come with free theft insurance, i then immediately contacted *** to cancel due to the free 2 month theft cover also bare in mind my request was even before my first debit order. Only to discover i was then debited and charged 200 premium. Then i called *** back quering this debit that went off as i requested cancellation before the debit order date, i was then informed by the consultant that i will be reimbursed. While quering this i asked about 5 different consultants regarding re instating the insurance after the two months free cover as to how i have to go about doing so. I was then told by numerous sales consultants to call back in november as in now. When i called back today also realising i was never reimbursed and then said to the consultant they can actuallly hold onto the 200 that i never got back and have it pay the new re instated insurance.

After a lenghtly wait i was informed by the consultant that her supervisor informed her that i cannot get insurance cover for my device due to the cancellation in september 2022.

I am now requesting all the voice recordings as i feel like i was told the one thing in september and october and today seems like im the **** here and was misinformed by vodacom staff.

I want those voice recording from sept to date to be audited and a valid reason as to why vodacom cannot insure my device.

Also today i was told that you need to insure you device within 30 days. I want to know how is that possible if free cover is for 60 dats and i was told to call in november i want this voice recording to proof what i was told.

I feel that vodacom has really disapointed me in this regard switching from mtn to vodacom gor better deals yet i was ********** by false adverti*****t.