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Musa M

1 reviews | Active since Dec 2016

14 Apr 2021, 14:02

vodacom cellphone insurance department

i recieved such an aweful experience with vodacom and its insurance department I was debited on the wrong date and when I sent an email last week for that to be corrected , no one has responded to it yet, i have called countless times and im put on hold for more than 10mins I have spoken to Vodacom social team on twitter advising them of my ordeal but they keep telling me to wait for feedback or call the very same number I have told them about that no one picks up

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Replies (3)
Vodacom
Vodacom's reply14 Apr 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MM
Musa M's update14 Apr 2021, 14:15
Reviewer Update
i have been waiting since last week in due course for a response!

MM
Musa M's update14 Apr 2021, 16:09
Reviewer Update
I have just spoken to your team on Twitter and they can't assist me because they cant authenticate me that I have to go to a store ,I'm not sure go to the store to do what exactly because the same details I'm using to contact your insurance department are the same so I should go the store to be placed on hold like I have been on my phone?
I am very ****ed off at your service its beyond pathetic its actually disgusting how *********** you are