Vodacom cellphone insurance a sham

Vodacom Cell phone repairs - Vodacom cancelled my cellphone insurance without my knowledge or concent. This caused and insurance claim to be rejected because the policy was cancelled. I was told by the agency multiple times that they said I cancelled the insurance but I never did. I would not advise anyone to take on this service as they negatively impacted my life by doing the insurance claim after the device was fixed. This is incredibly bad practice to run insurance claims after a device has been fixed. I logged mutliple requests in the past few months to get my debit orders fixed with vodacom whereby nothing was done. Vodacom claimed that I had to get my invoices fixed where I did so to no avail. This is the way that vodacom customers are treated. Please rethink taking the insurance package. You will get better offers and also better service at other leading insurance brands.