TM
Trevor M

1 reviews | Active since Aug 2018

24 Aug 2022, 06:27

Vodacom cellphone contract ********

Vodacom are the biggest ********, I will never sign a cellphone contract with them again or recommend them to anyone. Two years back I signed a cellphone contract with them in June, I sent an email to them month end may this year, instructing the to cancel the contract and keep my number as a prepaid.

To my surprise my account is still debited till to this month August. I contacted them and demanded a refund, I was told by accounts that I should have called because they don't often check emails.

If this happens to 1 000 000 poor clients who pays an average of R200, they would have made R400 000 000 in two months, think about it.

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Replies (1)
Vodacom
Vodacom's reply24 Aug 2022, 07:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team