TN
Toys N

1 reviews | Active since Feb 2019

23 Nov 2020, 13:12

Vodacom Cellphone contract horror!!!!

I had a cellphone contract with Vodacom. I requested them to cancel it as it reached the 24 month period. I went and asked them nicely to have it cancelled. they decided to charge me an amount for about R500, that they also could not disclose what it was for. I only saw the outstanding amount on my credit profile with Transunion, Vodacom did not bother to even call to inform me about this. They referred me to their attorneys which I phoned and they offered me a settlement amount. I paid that amount and my account was meant to be settled but still Vodacom and their attorneys has not cleared my name with Transunion since April this year.

I regret taking a cellphone contract with Vodacom and would like to alert others not to associate themselves with this company.

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2020, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team