MM
Mashudu M
1 reviews | Active since May 2021
31 Oct 2022, 17:33
Vodacom cellphone contract
I had a vodacom ctract that I settled in July. To this day, the account still appears on ITC as an account on arrears. I was promised that It will be cleared within 21 business days. Each time I call their accounts/collections department, Im told it has been escalated and it will be cleared within 21 business days
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Vodacom's replyOfficial
01 Nov 2022, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2022, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mashudu M's updateReviewer Update
28 Nov 2022, 02:41Good day. Its 19 working days now and you promised to update within 7 -14 working days. Also, none of your consultants contacted me regarding this matter. I hope to hear from you soon thank you. The account its still reflecting as “in areas on both clearscore and/experian”.
MM
Mashudu M's update28 Nov 2022, 02:41
Reviewer Update
Good day. Its 19 working days now and you promised to update within 7 -14 working days. Also, none of your consultants contacted me regarding this matter. I hope to hear from you soon thank you. The account its still reflecting as “in areas on both clearscore and/experian”.