1 reviews | Active since Nov 2016

10 Sept 2018, 15:44

Vodacom Cellphone Contract

Vodacom!

What a pain in the nec****!!!!!

I type this while holding the line with one of their operators for the last 30 minutes to try and resolve the cancelation of my cellphone contract. It just doesnt end! My account has been debited again for airtime and data but not only the usual R100 airtime and a gig of data but now R200 airtime and a gig of data?? Very strange!

Although the consultant at this time was polite and helpful, I will continue as a PAY AS YOU GO customer with Vodacom because it is probably easier to divorce my wife and leave the country than to terminate a contract with Vodacom.

Regards,

****ed off ex-customer of Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply10 Sept 2018, 17:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Sept 2018, 17:59
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Vodacom
Vodacom's reply10 Sept 2018, 17:59
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,