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MARIUS M

1 reviews | Active since Jan 2017

26 Jan 2017, 10:47

VODACOM CELLPHONE ***

<p>MY CELLPHONE NUMBER HAS BEEN SUSPENDED SINCE 1 WEEK AGO.&nbsp; ACCORDING TO THEM MY DEBITORDER HAS NOT GONE THROUGH, BUT MY BANK HAS PAID IT AND IT HAS NOT BEEN RETURNED BY THE BANK.&nbsp; AFTER VARIOUS CALLS AND PROMISES MY NUMBER IS STILL SUSPENDED FOR OUTGOING CALLS.&nbsp; THEY ONLY PROMISED 48HOURS THEN 24 HOURS AND THEN 2 HOURS AND STILL NOTHING.&nbsp; ITS REALY FRUSTRATED.</p> <p>CAN YOU PLEASE ASSIST ME WITH THIS.</p> <p>&nbsp;</p>

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Replies (3)
Vodacom
Vodacom's reply26 Jan 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jan 2017, 15:10
Official

Good Day Mr Marius Mouton

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

Vodacom
Vodacom's reply26 Jan 2017, 15:11
Official

Good Day Mr Marius Mouton

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support