SV
Surita V

1 reviews | Active since Nov 2016

13 Nov 2016, 16:46

Vodacom Cell service SUCKS

<p>Since I got my first cell phone is have always been with Vodacom. Lately in our area we have no cell service.</p> <p> </p> <p>One moment you have 3 -5 bars and the next moment nothing, only sos.</p> <p> </p> <p>On the 5 Nov 2016 we were without service for more than 24 hours. It is unacceptable. We live on a farm, how are we supposed to reach someone if we can’t use our cell phones.</p> <p> </p> <p>The CHERRY on the cake is... on 6 Nov 2016 I received a sms from Vodacom.</p> <p> </p> <p>"Vodacom recently upgraded the coverage in your area to LTE. Enjoy super-fast data speeds with an LTE capable handset or modem."</p> <p> </p> <p>My modem has no signal, my Samsung has no signal. Vodacom is becoming a disappointment.</p> <p> </p> <p>Maybe it is time to switch to a more reliable cell service provider.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2016, 07:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team