1 reviews | Active since Aug 2015
VODACOM CELL PHONE UPGRADE NIGHTMARE SINCE JANUARY 2021
UPGRADE NIGHTMARE SINCE JANUARY 2021
In January 2021 it was time for me to upgrade (according to VODACOM sms) Went to VODACOM WONDERBOOM JUNCTION HiCell for upgrade: 1) Requested to check that my existing contract is not still running and not to upgrade prematurely; SHOCKER, STILL RAN FOR 6 MONTHS - EXPECTED TO PAY THE R1 300.00 2) Received a deal, pay for 1 handset receive second free. NO SURPRISE, I AM BEING BILLED FOR THE SECOND HANDSET 3) Check existing contract to be cancelled by VODACOM when contract expires. SURPRISE, YOU BETTER CHECK YOUR ACCOUNTS. THEY DO NOT CANCELL YOUR CONTRACTS AND YOU ARE STILL BEING BILLED FOR IT. I AM STILL BEING BILLED FOR A LAPTOP - CONTRACT SHOULD HAVE ENDED JULY 2021 4) Check your Invoice for numbers you do not use. FOUND A NUMBER ON MY INVOICE .... NOT ONE WE ARE USING. YOU ARE BILLED EACH MONTH. 5) You are charged for Airtime and Data, but it is not loaded on your phone. YOU RECEIVE THIS MASSIVE BILL AND YOU ARE EXPECTED TO PAY FOR ALL OF THIS!!! I HAVE BEEN TO THE STORE 13 TIMES SINCE JANUARY 2021 when I first noticed these problems. They log a call BUT NOTHING COMES FROM IT. THESE PROBLEMS ARE NOT CORRECTED AND THE AMOUNTS CREDITED SO THAT YOU CAN HAVE THE CORRECTED SO THAT YOU KNOW WHAT TO PAY ACTUALLY.
My battle is still ongoing. PLEASE BEWARE AND CHECK YOUR INVOICES. Trying to get their legal department's email so that I can get legal assistance. They sent an SMS to report ********** activity ... now I have to log a call AGAIN. No matter how many times (as I said I went there 13 times) they just close the ticket again.
NO HELP
I TRULY WILL APPRECIATE it my Invoice can be corrected of the items indicated. I WANT TO MAKE A PAYMENT URGENTLY, but to a correct amount.
I sought legal action and the attorney indicated that THERE IS NOTHING THE CLIENT CAN DO TO CORRECT THE VODACOM SYSTEM. THE CONSULTANTS AND RELEVANT DEPARTMENTS (CREDIT SECTION) HAVE TO REMOVE THE EXPIRED CONTRACTS, EXTRA HANDSET INSTALLMENT AND 5 MONTHS CURRENT HANDSET CONTRACT DATE 30/6/2021. THAT WAS PART OF THE DEAL TO BE FREE, 4 MONTHS OF DATA AND AIRTIME NOT RECEVED ON NUMBER *** AND ***; PHONES BLOCKED FOR 4 MONTHS BECAUSE I DO NOT KNOW THE CORRECT AMOUNT TO PAY, BUT EXPECTED TO PAY.
LAPTOP TO BE CANCELLED -FINAL AMOUNT END JULY 2021.
I EXPLICITLY REQUESTED THE CONSULTANT TO MAKE SURE THERE ARE NO AMOUNTS STILL OUTSTANDING / RUNNING ON CONTRACTS OR HANDSETS.
WE EVEN WAITED TO UPGRADE MY SONS PHONE SO THAT THERE WILL BE NO EXTRA CHARGES.
I do not want to institute legal action against anybody because previous years I have been assisted so well. But since the upgrade in January 2021, this has been a nightmare!
I have been to the store 13 times which the attorney says indicates my level of battle to get this account fixed up.
Kind regards,
Adelheid Celliers
I TRULY WILL APPRECIATE it my Invoice can be corrected of the items indicated. I WANT TO MAKE A PAYMENT URGENTLY, but to a correct amount.
I sought legal action and the attorney indicated that THERE IS NOTHING THE CLIENT CAN DO TO CORRECT THE VODACOM SYSTEM. THE CONSULTANTS AND RELEVANT DEPARTMENTS (CREDIT SECTION) HAVE TO REMOVE THE EXPIRED CONTRACTS, EXTRA HANDSET INSTALLMENT AND 5 MONTHS CURRENT HANDSET CONTRACT DATE 30/6/2021. THAT WAS PART OF THE DEAL TO BE FREE, 4 MONTHS OF DATA AND AIRTIME NOT RECEVED ON NUMBER *** AND ***; PHONES BLOCKED FOR 4 MONTHS BECAUSE I DO NOT KNOW THE CORRECT AMOUNT TO PAY, BUT EXPECTED TO PAY.
LAPTOP TO BE CANCELLED -FINAL AMOUNT END JULY 2021.
I EXPLICITLY REQUESTED THE CONSULTANT TO MAKE SURE THERE ARE NO AMOUNTS STILL OUTSTANDING / RUNNING ON CONTRACTS OR HANDSETS.
WE EVEN WAITED TO UPGRADE MY SONS PHONE SO THAT THERE WILL BE NO EXTRA CHARGES.
I do not want to institute legal action against anybody because previous years I have been assisted so well. But since the upgrade in January 2021, this has been a nightmare!
I have been to the store 13 times which the attorney says indicates my level of battle to get this account fixed up.
Kind regards,
Adelheid Celliers
What about the contracts that are not cancelled by Vodacom when an contract ends? Vodacom has it on their system. Now they refuse to cancel contracts because my account is in arrears due to all the problems I am trying to sort out. Legal advice indicates that it is the responsibility of the service provider to immediately cancel a contract when the contract has been fulfilled. I am being charged for several that are just added to my Invoice every month.
Please correct this so that I can know WHAT CORRECT AMOUNT TO PAY.
Thank you,
Have a blessed weekend
Adelheid
What about the contracts that are not cancelled by Vodacom when an contract ends? Vodacom has it on their system. Now they refuse to cancel contracts because my account is in arrears due to all the problems I am trying to sort out. Legal advice indicates that it is the responsibility of the service provider to immediately cancel a contract when the contract has been fulfilled. I am being charged for several that are just added to my Invoice every month.
Please correct this so that I can know WHAT CORRECT AMOUNT TO PAY.
Thank you,
Have a blessed weekend
Adelheid