MM
Mashibe M
1 reviews | Active since Sept 2021
05 Dec 2022, 09:51
Vodacom cell phone insurance
Last month I insured my daughter’s phone before it was 7 days old. Today I called vodacom insurance to check about the debit order because it didn’t go through as I agreed but I was told the phone is not insured and there is nothing they can do about it.I should find the recordings….how will I do it .The guy who was helping me didn’t do his job ☹️
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Vodacom's replyOfficial
05 Dec 2022, 10:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2022, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Mashibe M's updateReviewer Update
05 Dec 2022, 20:06I was told to get a recording for the conversation I had with the consultant.I don’t remember the name of the consultant,I only remember that it was on the 2nd of November around 8 am.I thought the phone was already insured.
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Mashibe M's update05 Dec 2022, 20:06
Reviewer Update
I was told to get a recording for the conversation I had with the consultant.I don’t remember the name of the consultant,I only remember that it was on the 2nd of November around 8 am.I thought the phone was already insured.