DS
Derek S

1 reviews | Active since Dec 2016

23 Feb 2022, 11:29

Vodacom Cell phone contract airtime

I renewed my Vodacom cell phone contract at the end of last year and to my surprise I discovered that Vodacom changed their talktime allocation from allocated talktime minutes to a rand and cent value. This resulted in a DRAMATIC REDUCTION in the allocated airtime/talktime, i.e. roughly R2,20 a Minute!!!!!

I sent them a mail requesting an answer - I even showed a sample calculation to proof my point. When they rep**** they did not even read my question thorough enough to understand what I asked, just sent a stupid standard answer!

Point is, we as Vodacom customers are getting ****** with this way of calculating talk time!!!!!!

This wil surely be the LAST contract I take from Vodacom because they are ******s!

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Replies (1)
Vodacom
Vodacom's reply23 Feb 2022, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team