VODACOM cell nr ***

I have to say I am extremely unhappy and disappointed! This account (QV265673) phone nr ********** , is still not sorted out! After several phone calls and emails back and forth between myself and Vodacom, where nobody can tell me why suddenly my account goes over its limit on data and airtime...and we even use less data than usual at the moment! For years this account was never more than R900, now for the past 4 months its close to R3000 monthly! Something is way wrong, I don't know what is going on at Vodacom, but is unacceptable. A lady from Vodacom phoned me in June confirming that all issues are now sorted and that this number is now on a Top Up package, activated 1 July 2018. I hope you can trace that call ....because guess what...my debit order this month was R2900! And when I've phone customer service on 1 August the said that it's still NOT on a TOP UP package! There is now way that we have used data to that value anyway! I refuse to pay this going forward, this is absolute nonsense and actually *****ilous! We are going to another network, I've had enough! You are *****ing my money! I'm cancelling this contract with immediate effect and refuse to pay 1 cent on this account going forward!

Christine Barnard