Vodacom cell contract upgrade blunder

I have been a loyal subscriber for many years now. My contract was due for upgrade once again and I decided to continue with a similar package. I called Vodacom upgrades dept. on 10th of August and made arrangements to upgrade my contract. On the 1st of September I noted no changes to the package had been made. After 8 calls and being passed around several agents I eventually got to Ashley in the upgrades dept. Ashley explained it was a system issue and I should wait another day. The next day(Saturday) I called again and he said I should wait until Monday when all departments are back at work. I called again today(Monday) to be told I will be given feedback in a few hours. At 5pm I called back to find the agent had gone home. I was then told by the agent on the line that I should wait for the next day for Ashley to come back to resolve my problem. I am tired & frustrated with the run around.Vodacom my question is simple; do you or don't you want my business? It seems like my money & loyalty means little or nothing to you.