VODACOM

I have been struggling for a month. I did an online upgrade on 13 Fevruary, phone was picked up by the courier. The courier driver then stole the phone. Letter of loss was sent to Vodacom from the courier partner on 3 March I am still waiting for feedback or any assistance. The o ly answer I receive is that the phone is with the courier partner and I need to allow time for delivery - after I let Vodacom know that the phone was ******. I upgraded due to my phone being broken - after waiting for more than a month I then had to buy a second hand phone because I need a phone for work purposes. But still no answer from Vodacom and no assistance. Unacceptable.