kW
karen W

1 reviews | Active since Jan 2018

11 Jul 2023, 23:25

Vodacom

We asked for fibre for our home through Vodacom They gave us LTE until they were ready with fibre. I receive an accoint for fibre we used.. the fibre was put into.our hone but never connected. I cancelled my contract . They then confirmed that the fibre was never connected. I then receive a call from debt collectors. Sent them all the communication between us and Vodacom. The debt collectors eventually told us they withdrawing as they have no communication from Vodacom. Then 2 more debt collectors contacted us.. this has still not been resolved and its 3 yrs now. There routers are still on boxes for them to collect. The worst of all is that we get a bad rating at the Credit Bureau . And its not our mistake.. please stay away from Vodacom.

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Replies (1)
Vodacom
Vodacom's reply12 Jul 2023, 07:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team