Vodacom *****

If you can help it don't ever use Vodacom as your service provider. Rather use one of the other cell phone companies. And also, don't ever pay via a debit order. Between Tuesday 11/07/2023 @ 23:00 at night and Wednesday 12/07/2023 @ 01:39 a new Vodacom line was *****ulently quoted, vetted and activated on my account. The next morning, I phoned Vodacom and advised them to cancel this *****ulent activation. The call centre operator said that they would put through the request. The next day a debit order went off my account (which I reversed) and I phoned Vodacom again and advised them to urgently cancel the *****ulent line opened on my account. The operator said they would put through the request and also flagged the account and advised me that I would have to go into a Vodacom shop from now on, so that actual ID's can be checked etc. On Friday 14/07/2023 I went into a Vodacom shop and explained everything to the assistant. She wrote a message on their system to cancel the *****ulent account, as well as to stop all debit orders going forward as the correct line and amount, I would from now on be paying via EFT. This morning on 28/07/2023 another debit order went off for the *****ulent line (which I again cancelled). It is totally unacceptable that it is so easy to open a new line *****ulently but that the correct account holder can't cancel the obvious *****ulent line. It is also very concerning that someone can open a new line on a current account with a debit order so easily. It looks to me as if Vodacom have issues with keeping a person's details safe and secure and that they also have staff that are involved in ******** activities.