Vodacom

Vodacom has been unpleasant and unreliable.

I asked vodacom to cancel two contracts that was on my deceased grandmother’s name but instead they went to go cancel my daily use number which wasn’t requested on the email and that number was going to be transferred to another account. This is my daily use number that I use everyday for everything and now I have been out of service for days. No one can reach me because my number has been off. I can’t believe vodacom will do such thing.

Vodacom went and cancel my number totally, it’s not even on prepaid but they cancelled it totally off the system and now my number is being recycled. My number had insurance and now I’m sitting with a phone that’s not even insured anymore. This is not what I asked vodacom to do and the deceased department and vodacom call centre is also useless because I’m not getting any feedback or help regarding this matter. Vodacom is just quiet after this messed up. I need this number to be active and running again. It needs to go back to what it was.

I’ve been calling and emailing vodacom but I’m not getting any feedback. Vernon from the deceased department assisted me with this matter and cancel a number that wasn’t supposed to be cancel. I need this to be rectified as I need my number. The service I’m getting from vodacom I’m highly disappointed as I have been a customer from vodacom for years and this is what vodacom does to their loyal customers.