Vodacom CC agents lying repeatedly to me

For many years I have been debited a small amount from Vodacom every month. I called Vodacom again many years ago to find out what this amount was for, I was told that is was for the use of my Vodacom mobile number. So I left it at that and was wondering to myself anything to make money from, you now have to pay for the use of a number.

A few weeks ago after painfully getting Vodacom to send me invoices for a contract I do have, I discovered that this debit amount was actually for data going to some number I do not have or use. I cancelled this immediately, the agent then told me it would be escalated and I would be contacted in the next few days with Vodacom's findings on why ......... 1. Why I was **** to on what this debit amount was for 2. How did this arise that I was debited monthly for this data every month. Surprise, surprise no one from Vodacom has called me.

I called Vodacom again to find out what has happened, surprise surprise the agent I was speaking to does not see anything on my profile that this call happened. The worst part about this all, the agent could not be bothered in listening to what I was telling them, instead they kept on proceeding in telling me what we have already discussed and what I already know.

Now I am waiting for the team leader to call me, who wants to bet that I will not be getting a call from the team leader........ the refence number given is a joke.

Will Vodacom even respond to this, unlikely.