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matilda M
1 reviews | Active since Nov 2016
04 Oct 2019, 19:23
Vodacom
Vodacom is a horrible cell phone provider, on the day of debit orders they don't debit.. It has happened for a couple of months.. Every time I have to call them and ask them Why they did not debit... I speak to different useless consultants every time and my problem does not get solved.. Instead I have to pay for interest, for mistakes they make ALWAYS.. I'M sick and tired of vodacom
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Vodacom's replyOfficial
05 Oct 2019, 11:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2019, 11:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Oct 2019, 17:32 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply09 Oct 2019, 17:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team