Vodacom caught me, AGAIN!!! One star rating is way too much!

Item: Vodacom
Rating: 1
Author: Adrian S

Phumzi from Vodacom needs a lesson in phone manners as well as customer care. How condescending and rude can you be to lead a person to loose their cool? I was on the edge of canceling with Vodacom for being so rude and unhelpful. Their customer service is appalling! Now I am stuck with them for two more years! Silly me, lucky Vodacom. Another sucker for two more years... reminder has been set to cancel contract 2023!!!

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Replies (1)

Vodacom's replyOfficial

13 Jan 2021, 08:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Jan 2021, 08:10

Official