LS
Lucky S

1 reviews | Active since May 2018

06 May 2018, 13:59

Vodacom CatS30

In connection with a Cat S30. In November 2016 I bought this cellphone on contract upgrading my old cell. The Vodacom store is situated in Hartswater NC. After a few months the loudspeaker was not working. They took it in for repairing and I received it 6 weeks later. In the beginning of 2018 this cat cell fell into water. Not working at all. Back to. the vodacom store in Hartswater to repair it. After a month they phone me to inform me I must pay four and half thousand rand to repair the cell. That was supposed to be water resistant with a monthly instalment of R349pm. Vodacom still has the cell beause I refuse to pay that money for a cell that is still under a gauranter of 2years that will be Nov 2018. I still pay my instalment every month without having a working cell. Can you please advice me how to proceed in connection with this cell advertising as a waterproof cell??! Thank you in advance, Mrs J.C.Snyman 6/5/2018.

0
Replies (2)
Vodacom
Vodacom's reply07 May 2018, 09:23
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 May 2018, 12:31
Official

Dear Lucky

As per our discussion, feedback has been provided to you.

Regards,

RJ

Best regards,