1 reviews | Active since May 2018
Vodacom CatS30
In connection with a Cat S30. In November 2016 I bought this cellphone on contract upgrading my old cell. The Vodacom store is situated in Hartswater NC. After a few months the loudspeaker was not working. They took it in for repairing and I received it 6 weeks later. In the beginning of 2018 this cat cell fell into water. Not working at all. Back to. the vodacom store in Hartswater to repair it. After a month they phone me to inform me I must pay four and half thousand rand to repair the cell. That was supposed to be water resistant with a monthly instalment of R349pm. Vodacom still has the cell beause I refuse to pay that money for a cell that is still under a gauranter of 2years that will be Nov 2018. I still pay my instalment every month without having a working cell. Can you please advice me how to proceed in connection with this cell advertising as a waterproof cell??! Thank you in advance, Mrs J.C.Snyman 6/5/2018.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Lucky
As per our discussion, feedback has been provided to you.
Regards,
RJ
Best regards,
Dear Lucky
As per our discussion, feedback has been provided to you.
Regards,
RJ
Best regards,
