JL
Johnny L
1 reviews | Active since Sept 2020
13 Nov 2020, 13:24
Vodacom catching us for fools
On the 12 th I ran out of data and an was informed via an sms I could top up 1 gig for one month for R 29 which I did got an sms saying the data is provisioned , after following up with a phone call I was informed it was what’s app bundle , no where was it mentioned that I was purchasing a what’s up bundle and no where was it mentioned in the confirmation sms that it was a what’s up bundle that purchased. Is this what . Is this how Vodacom resorts tO to make up for lost revenue
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Vodacom's replyOfficial
13 Nov 2020, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JL
Johnny L's updateReviewer Update
17 Nov 2020, 13:02To the contrary the issue was not resolved you just tried to pacify me. By suggesting I should avoid the offers and rather log on to the app to make sure I get what I want .
JL
Johnny L's update17 Nov 2020, 13:02
Reviewer Update
To the contrary the issue was not resolved you just tried to pacify me. By suggesting I should avoid the offers and rather log on to the app to make sure I get what I want .