VH
Vishal H
1 reviews | Active since May 2020
02 Dec 2023, 15:19
Vodacom catch a wake up
Vodacom please catch a wake up .yes my credit score is low .but for two years i had ur contract i never missed a payment .yet youll refuse to give me a contaract i want . I have a contract which i pay r370 a month yet i cant get a package i want .dont ull look at customers who pay der bills on time .i think i should not be judged by my credit score ruther youll should judge me by my account being up to date every month .very dissapointed customer who will not be renewing my contract .and the contract ull have for customer that have low credit score are ******* .ull are robbing customers
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Replies (2)
Vodacom's replyOfficial
04 Dec 2023, 08:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that all contract applications as subjected to credit vetting. Contracts will only be approved if the customer has a positive credit score on the credit bureau. Please do a credit check or request a report via Experian or Transunion.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that all contract applications as subjected to credit vetting. Contracts will only be approved if the customer has a positive credit score on the credit bureau. Please do a credit check or request a report via Experian or Transunion.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 08:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that all contract applications as subjected to credit vetting. Contracts will only be approved if the customer has a positive credit score on the credit bureau. Please do a credit check or request a report via Experian or Transunion.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that all contract applications as subjected to credit vetting. Contracts will only be approved if the customer has a positive credit score on the credit bureau. Please do a credit check or request a report via Experian or Transunion.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Dec 2023, 09:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team