VODACOM CAT AND MOUSE INSURANCE **********

On the 6th of January 2022 i took my daughters phone in for repairs to WOODLANDS VODACOM STORE, i was told that i would be contacted within 72 hrs with the feedback or quote from the repairs department and i should accept the quote. on the 18th January 2022 i decided to visit the store and after a small verbal fight with a manager there we received a quote and an access fee which we were supposed to pay, i made the payment to VODACOM REPAIR CENTRE PORTCH. sent proof of payment through to them. then the cat and mouse games started, i have been **** to at least 4 time a week by been promised that the phone will be ready then i was told that they picked up new problems with the phone and it is now sent to VODACOM ADVANCED REPAIR CENTRE. Today the 17th February i was on the phone again trying to find out what the story is and again VODACOM INSURANCE underwritten by FINWRITE (PTY)LTD referred me to VODACOM ADVANCE REPAIR CENTRE whereby they gave me a long story about PARTS that South Africa does not have and there is a back order . I have been promised feedback every time i call VODACOM INSURANCE but they just never send the feedback or even an sms to let me know what the situation is, they also refusing to let me talk to a Supervisor or a Manager in charge, they keep giving me a different story. i am paying the full contract amount every month. I WOULD NEVER EVER RECOMMEND ANYONE TO USE VODACOM AS A SERVICE PROVIDER, i have been a vodacom pay as you go customer for the last 18 years and now i am planning on porting to another service provider!!