Vodacom ***** case has still not been resolved

I noticed some *****ulent activity on my Vodacom account last year. Someone either opened contracts or purchased phones *****ulently using my identity. I reported this to the Vodacom ***** department with the promise that someone will get back to me. This has never happened, despite various more attempts at contacting them. I'm no longer living in S.A and my S.A account hardly has any money in it, thus the bouncing of the debit orders (which is apparently over R30 000 now).

I'm now getting e-mails from Vodacom's debt collectors, who are still hounding me. I've informed them know that it's a ***** case, but they don't stop spamming me.

I would like Vodacom to finally give me an update on the ***** dispute and investigate this case.