PM
Promise M
1 reviews | Active since Nov 2020
31 Jul 2023, 12:28
Vodacom ***** case
I had a data contract with Vodacom with was due for an upgrade around November 2022. When I phoned to do an enquiry to check if I could do an upgrade to my surprise I found out that on the 26 November 2022 an upgrade that has been done for 2 devices.
I was then told to submit the certified copy of my Identification and and affidavit so that an investigation would be done.
I did so on the end of November got a case number EC-1EQ1-2IZR6W and in December case number EC-1LTF-280T5J. They said turn around time is 14 business days.
I kept on phoning to enquire with no joy. Sometimes they would say they don’t have access to dispute cases, Went to Galleria mall branch since I’m based In Durban they could not assist. They still we debiting my accounts and I had to do reversals and the money they were deducting was for my living expenses and every time I would reverse my bank was charging me.
It got to a point where one the agents said they with cancel the type of makings to cash. Even after that I kept on enquiring until I stopped.
Recently I have been getting messages from the attorney’S saying Vodacom has handed me over.
This is affecting my credit record as now I am now being rejected when applying for credit elsewhere.
I would like assistance please.
My name is Silindile
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Jul 2023, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2023, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
PM
Promise M's updateReviewer Update
31 Jul 2023, 14:10If a contact is made, can it be made after 16:30 or around 13:00
PM
Promise M's update31 Jul 2023, 14:10
Reviewer Update
If a contact is made, can it be made after 16:30 or around 13:00
Vodacom's replyOfficial
02 Aug 2023, 15:39Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team processed a credit for the outstanding balance on the account and processed the cancellation. Our team submitted a request to update your ITC payment profile, this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team processed a credit for the outstanding balance on the account and processed the cancellation. Our team submitted a request to update your ITC payment profile, this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2023, 15:39
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team processed a credit for the outstanding balance on the account and processed the cancellation. Our team submitted a request to update your ITC payment profile, this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team processed a credit for the outstanding balance on the account and processed the cancellation. Our team submitted a request to update your ITC payment profile, this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,