RK
Ryan K

1 reviews | Active since Feb 2015

10 Jan 2018, 09:07

Vodacom Carries on *****ing on Vlive

My previous matter was dealt with concerning Vlive and the monies it has been taking off without my consent and I was refunded. However no matter how many times I de-register from the service, it keeps reinstating itself. Now as an additional blow it has been charging me for ringtones and downloads ranging fro R5-R7 through the whole of December. They have stole over R20 yesterday alone. How can these guys get away with theft in plain sight I have no idea. Please check your accounts guys and see if you have also been taken by this company. I tried the " STOP ALL"sms to the number that they give you and it states there aren't any subscriptions, however they dont recognize the Vlive service as a subscription on the number.

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Replies (2)
Vodacom
Vodacom's reply10 Jan 2018, 10:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jan 2018, 06:38
Official

Dear Ryan

Kindly be advised we have responded to you with feedback via SMS.

Regards,

RJ