Vodacom carrier billing

I cannot believe this is one of S.A. top carriers. I have an issue with Carrier billing for Google play - and all I want to find out, is what are the daily carrier billing limits, and how to increase my limit. After 40 plus calls to the call center, not one single person, from a variety of support desks (apparently) not even supervisors even knew what I was talking about. "Eeh.. wat ?? . wat is "career" billing? Me: "it's a bill to vodacom service via Google play, or multichoice." 082 135: "okey plees wait, I'm transfer you to accounts. Vodacom accounts : "hallo"..... no sory no careers at accounts plees hold. #transferes me back to the untrained and completely *********** call centre agent . 082 135 : "Hallo".... no sori you must go to the vodacom shop. I go th the vodacom shop, I actually show them on my device what I'm talking about... they tell me it's not a vodacom service, it's a Google service and I must contact Google in the US. So...I walk out the *********** vodacom shop with its untrained staff, decide to give it one last shot with the untrained *********** staff at 082135 - and thank heavens I did!!!! Because it confirmed for me once and for all how useless vodacom actually is at supporting it's services and products, and was the last push I needed to go next door and buy a new telkom mobile simcard, register it for carrier billing, set my limit, and I was all up and working!!! So in a way, I should actually say thank you very much vodacom for your untrained pathetic support! Because if it wasn't for that, I would never have discovered how amazing the support team at telkom mobile are!! From my first call to them to set my carrier billing limit, I was helped, and it was done in less than 2 minutes. VS vodacom thinking I was talking about a career or an aircraft carrier. How likely am I to reccomend vodacom to a friend or family?? - ********** 9999