Vodacom Carnival City

Dear Vodacom Carnival City Team,

I am writing to express my deep dissatisfaction with the service I have received regarding my device, which I returned on 14/08/2024 within the OBF (Out of Box Failure) period. I discussed the issue with both the store manager and technician, and the device was subsequently booked in for repair.

Today, I received a call from your store informing me that my device is ready for collection. However, when I inquired about the repair status and the nature of the fault, I was told that "nothing was wrong with the device." Furthermore, when I requested formal feedback, I was informed that I must come to the store, and only then would the repair center be contacted to confirm the details. This response is unacceptable.

It is troubling that, despite the device being with the repair center for over 8 days, I have not received any concrete information regarding the status of my phone. This lack of transparency is particularly concerning as both the store manager and technician had confirmed that the touchpad was not functioning correctly.

Given the inconvenience and losses I have already incurred due to multiple trips to the store, I will not be collecting the device until I receive a formal report from the repair center. This report should clearly state whether any repairs were carried out, and if not, why the issue with the touchpad was not addressed.

I expect this matter to be resolved promptly and professionally. Please provide the requested documentation at your earliest convenience.

Sincerely, Thando Nkalitshana ***