WC
Werner C

1 reviews | Active since Feb 2013

25 Sept 2019, 13:06

Vodacom Carletonville treats me like a ********

I was treated with a a very rude and dismissive attitude by the lady working in the vodacom at the Pick n pay centre in Carletonville. While speaking to me treating me like a ******** that I must supply proof of residence for a prepaid number she walks away to the store room. She does not explain why she needs proof of residence after I asked that I'm an existing vodacom subscriber. She was also very dismissive.

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Replies (2)
Vodacom
Vodacom's reply25 Sept 2019, 14:10
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply10 Oct 2019, 11:51
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
 
Regards,
Consumer Website Team