Vodacom cares not.

The telephone call system for visitors at the main entrance to the Eeufeespark Retirement Village has been out of order since the beginning of August. The system works with a Vodacom SIM card. Vodacom unilaterally and without notice blocked our account because an amount of almost R29 000.00 has been debited to our account, thereby exceeding our credit limit. Our normal monthly account is between R500.00 and R600.00 and is deducted directly from our bank account. This entry is therefore incorrect. Our office contacted Vodacom 9 times during the last month in efforts to resolve the issue and an attempt made by the local Vodacom shop also failed to get Vodacom to clear and unblock our account. Reference SR***. As a result our access control is compromised and elderly persons are at risk.