Vodacom cares NOT

I recently upgraded my Vodacom contract to something simpler as we have wi fi at work and home and don't need data on my new contract,as usual I went to Game in Polokwane as I have known Hendrick at the upgrade department for many years and he is always very helpful. {10 April 2016} Saturday 30 April I received a call from one of my friends but the number display unknown caller I asked him why his id was off and he said it was not,so from there on all calls from friends and family show as unknown caller. Phoned Vodacom on Monday 2 May and they said that my account is in arrears 0 balance outstanding and it must be a problem on their side as I don't owe them and it would be sorted in an hour or so.......Friday 6 may phoned them again as all my calls still appear unknown caller,Spoke to Tebogo as she assured me that it would be resolved as she can see that I have been with Vodacom since forever..........held on for about 5 minutes......Yes sir how can I assist you *** I did not say that though but explained my problem yet again....long story short I need to pay R9.35 yes nine rand thirty five into their account to have that activated my account goes of on debit order REALLY VODACOM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!