Vodacom Cares?

Call to 082 135 routed through endless menus was eventually answered. Connection too bad to speak, than call was dropped. No callback from Vodacom, even though they had my number. Same experience as many times before. Left message on their Web site to call back. Got this reply: Thank you Dietmar Frey for reaching out to us. We have recieved (sic) your request for a call back on ********** 300 from one of our agents. Your reference number can be seen in the subject of this email and you will recieve (sic) a call within 24 - 48 hours . My response:

Thanks for letting me know that you truly care.

My problem is not really urgent, which is why I don't mind waiting for 14 - 48 hours. Also, I will be ready ANYTIME to take your call, as YOU are the most important thing in my life and I really care about Vodamcom's well-being. It was also a great pleasure speaking to your 082 135 number, which I understand is there to serve your customers. I understand that you cannot always staff your callcenter to enable short answer times and I really enjoy being educated by your many wonderful offerings and options while I am holding, as - like most people - I really have nothing else to do anyway. I also sympathise with you for having to deal with unreliable technical systems, which make it impossible to service your customers who are so important to you. I know that you really try, but I fully understand that calls may be dropped and that as a result I may have to spend many more minutes or even hours to finally reach you by calling back and going through your well thought out voice menus again. I think you are doing quite well with the technology, because 1 out 5 attempts I actually get to speak to somebody (if only for a short while) before the call is dropped again.

So yes, I understand that the time of your staff is far more important than mine and I will make allowance for that. After all, one needs to be prepared to make some sacrifices to for the privilege of being able to do business with your company. You can pad yourself on the back for being such a caring and customer centric operation. I am sure your customer satisfaction surveys show this as well.

I am anxiously awaiting your call, whenever it suits you.

Your indebted servant