1 reviews | Active since Mar 2017

16 Mar 2017, 12:17

Vodacom Carelessness

<p>I sent a phone to Vodacom Customer Care for repair - which they did very quickly - replacing the old phone with a "new" one. Job Card ********** 0. however on the old phone was a glass screen protector. they tried to pull it off, completely destroying it. as the replacement was done under warrantee i expect them to replace the screen protector, or at least have the common courtesy to tell me they destroyed it. as this item cost from R200 to R300 i expect and demand compensation.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2017, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,