Vodacom careless with customer information

I never imagined I would experience a nightmare signing up a contract with this company. The front line service was great and I got my router but everything that happened after that has been a nightmare.

A month after signing up I discovered someone used my sensitive information (ID nr, payslips, bank statement) to try and acquire credit and car loan. Everything pointed out to them having received the documents from Vodacom, including using Vodacom statement as proof of address. ******** cases opened etc . Lodged a complaint with Vodacom and 3 weeks later they have not bothered to even acknowledge my complaint.

Disguising