1 reviews | Active since Oct 2016

04 Oct 2016, 22:44

VODACOM CARELESS ABOUT THEIR CLIENTS!!!!!!!!

<p>I bought data for wrong number instead of my number . I called vodacom for assistance to reverse the data on the 14 th of sep , they told me that they will escalate the query to their back office but not promissing if I will get my data back as it was my mistake. Back office did not call till I recieve the sms notifying me that my call has been closed. I called on the 4th of oct about the matter , my call refered to their support centre and they told me that if it was their mistake they would have fixed it but now because its me their customer who did the mistake they wont assist they will gain from me because the data has not been used</p>

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team