VODACOM CARE SHOULD BE CALLED VODACOM UNCARE

I have not had internet since the 17th of May 2019 to now and ongoing. I have called the Vodacom call centre multiple times everyday to be told they are unable to help because its over a weekend and the router is faulty. They escalated the problem to technical support from the call centre and they do not respond with any feedback whatsoever. Eventually (4 days later) we had a technical team come out on the 20 May to replace the router and they said that in 3 hours it will be ready. This of course was not the case and the call centre said that it was not calibrated. I have followed up numerous times since then (call every 30 minutes) and still no response or assistance. My husband had to leave me in hospital (when I had a medical procedure) on the 20 May to deal with this matter with Vodacom.

Subsequently, I have to pay R 150.00 per GIG I use for work (as I work remotely from home). As the head of Marketing I work with large design files and video footage which is costing me a lot to pay while I do not or ever will receive my Vodacom fibre back online!

I used to be an ambassador for Vodacom and it was poor judgement on my side. I have received nothing but terrible service from Vodacom. Gugu in the call centre has been the only sympathetic person who has tried to assist me. She too does not receive feedback.

I am seriously considering cancelling my month to month contract with Vodacom and should move to a competitor that is more reliable and puts the 'care' back into customer care, unlike Vodacom 'un'care.

I assume this will fall on deaf ears and nothing will be resolved as I expect nothing less from Vodacom. Perhaps I should stop paying, perhaps then I will get some response!

SR number: 190 ********** 20 SR number 190 ********** 67