Vodacom Care Doesn't

<p>Having insurance on my iPhone with Vodacom doesn’t mean that they will assist you in replacing the damaged hand set. I have been a Vodacom client for the past 28 years and this is the first time that I need to claim for a DBER hand set. The person assisting me at the Cresta Shopping Centre was in no way helpful. Seems that he did not understand the process and made no effort to try and assist me in getting the problem solved. How can they expect a client to wait for 21 days for a replacement on a business contract?</p> <p> </p>