Vodacom captures incorrect details and refuse to pay a claim

I bought a Samsung s9 plus through Vodacom and took insurance along with it. I had mentioned from the get go that the number I am currently using on my now phone is the number I will be using on the new phone, I was not told that this would be a problem. When I received my insurance policy details they put the wrong phone as the insured phone and the contact number was incorrect, I was sent forms to complete to fix the mistake and I told them that I am not going to complete any from I am not changing any details they captured my information incorrectly from the beginning and they must fix it. Now that I’ve put through a claim I am told that it’s rejected as the number that came with the phone is not the one in use in the phone... how many times must you contact Vodacom to get them to do the right thing. I am told it will take 7-14 days to pull recordings even though I’ve forwarded all correspondence! No one is taking responsibility for anything! If Vodacom is not going that fix this and replace my phone they must refund my premiums and cancel my contract as I will not stand for their bull****