1 reviews | Active since Sept 2016

12 Aug 2018, 12:51

Vodacom Cape Gate sucks!

What a PATHETIC experience trying to do a sim swop at Vodacom Cape Gate! It has been 4 days...

0
Replies (2)
Vodacom
Vodacom's reply12 Aug 2018, 13:51
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Aug 2018, 11:30
Official

Hi Chanelle

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.

Kind Regards

DL